Why Your Best Team Member Might Not Be in Your Office The Real Truth About VAs in Estate Agency -Bronwyn Schmidt

Most estate agents didn’t get into this business to drown in admin… yet somehow that’s exactly what happens.

In this episode, I’m joined by Bronwyn Schmidt, Operations Director at VA Central, to unpack what actually happens when agents stop trying to do everything themselves.

We talk honestly about:

• Why most agents leave outsourcing far too late
• The difference between cheap outsourcing and building a proper team
• What tasks VAs really should be doing in sales, lettings and property management
• Why delegation isn’t about losing control – it’s about structure and trust
• How VAs and AI work together (and why AI isn’t coming for your job)
• The broker model, burnout, low fees, and the hidden cost of doing £10-an-hour tasks
• Why your business doesn’t need to be “perfect” before you outsource

Bronwyn brings real-world insight from working with over 200 UK estate agencies, and we get into the practical realities – systems, onboarding, CRMs, productivity, and why your support team doesn’t need to sit in your office to deliver a better service.

If you feel busy, stretched, or trapped inside your own agency, this episode will make you rethink how you build your team – and your business.

Less graft. Better systems. Smarter growth.