Why Estate Agents Don’t Need More Training… They Need Better Training

Most training in estate agency exists to stop you going to prison.

Very little of it helps you win instructions, progress sales, or actually understand the law you’re meant to be complying with. 

That’s why this conversation matters. 

In this episode, I’m joined by Charlotte Jeffrey-Campbell, founder of The Able Agent—and one of the most grounded, no-nonsense voices in estate agency training today. 

Charlotte has done the job. Lister, manager, trainer, business builder. She’s seen what works, what doesn’t, and why most agents are quietly blagging their way through regulation they don’t fully understand. 

We talk about: 

Why qualifications aren’t the enemy—but bad training is 

What actually happened to RoPA (and why it hasn’t gone away) 

The dangerous gaps in estate agents’ knowledge (even after 20+ years) 

Why compliance and business generation should never be taught separately 

How most agents learn sales progression the hard way… and why they shouldn’t 

And why “free training” often turns out to be the most expensive option of all

This isn’t a scare-story episode.

It’s a grown-up conversation about raising standards without killing the soul of the industry.

If you want your team to be more confident, more credible, and genuinely expert—not just box-ticking—this one’s for you.

Life’s too short for bad training.